Terms of Service

Last updated: April 2, 2026

Effective Date: April 1, 2026

Last Updated: April 1, 2026

Welcome to CrispClose AI. These Terms of Service (“Terms”) govern your access to and use of the CrispClose AI platform, website located at crispclose.com, and all related services (collectively, the “Service”) operated by CrispClose AI (“CrispClose,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Service Description

CrispClose AI is a software-as-a-service (SaaS) platform that provides AI-powered sales agent capabilities for businesses. The Service automates lead responses, appointment booking, and sales conversations through integrated messaging channels including Facebook Messenger, Instagram Direct Messages, WhatsApp, and SMS.

The Service is designed for use by businesses and their authorized representatives. CrispClose AI acts as a tool operated under your direction and is not a substitute for professional legal, financial, or compliance advice.

2. Account Registration and Responsibilities

2.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

2.3 Accurate Information

You agree to keep your account information accurate and up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service to send unsolicited messages, spam, or communications that violate applicable anti-spam laws (including the CAN-SPAM Act, TCPA, and GDPR)
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Use the Service to harass, threaten, or defraud any individual
  • Transmit any malicious code, viruses, or harmful content through the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems
  • Use the Service in any manner that could damage, disable, or impair the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute the Service without our prior written consent
  • Use the Service to collect or store personal data in violation of applicable privacy laws
  • Violate the terms of service of any third-party platform integrated with the Service (including Meta, WhatsApp, and SMS carrier policies)

We reserve the right to investigate and take appropriate action against anyone who violates this section, including suspension or termination of access.

4. Subscription, Billing, and Payment

4.1 Subscription Plans

The Service is offered on a monthly subscription basis with multiple tiers. Current pricing is available on our Pricing page. All fees are quoted in United States Dollars (USD) unless otherwise specified.

4.2 Trial Plan

New subscribers may start with a trial plan for $9.97, which provides a limited number of credits to evaluate the Service. The trial plan includes the same core functionality as paid plans. Payment of $9.97 is required to activate the trial.

At the end of the trial, you may choose to subscribe to a paid monthly plan. You will not be charged automatically — you must explicitly select and subscribe to a paid plan.

4.3 Billing

Subscription fees are billed in advance on a monthly recurring basis. By providing a payment method, you authorize us to charge the applicable fees to your designated payment method on each billing cycle.

4.4 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. You are responsible for ensuring that your payment information is current and valid.

4.5 Failed Payments

If a payment fails, we may reattempt the charge and/or suspend your access to the Service until payment is successfully processed. Accounts with outstanding balances may be subject to termination.

4.6 Refunds

Subscription fees are generally non-refundable. If you believe you are entitled to a refund due to a billing error or service issue, please contact us at [email protected] and we will review your request on a case-by-case basis.

4.7 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing period. No prorated refunds will be issued for partial billing periods.

4.8 Price Changes

We reserve the right to modify our pricing at any time. Any price changes will take effect at the start of your next billing cycle following at least 30 days’ written notice to you via email or through the Service.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including all software, algorithms, AI models, designs, text, graphics, logos, trademarks, and other content provided by CrispClose, is the exclusive property of CrispClose AI and is protected by intellectual property laws. Nothing in these Terms grants you ownership of any intellectual property belonging to CrispClose.

5.2 License to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

5.3 Your Content

You retain ownership of all data, content, and materials that you provide to or through the Service (“Your Content”). By using the Service, you grant us a limited license to use, process, and store Your Content solely to the extent necessary to provide and improve the Service.

5.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, irrevocable, perpetual license to use and incorporate such feedback without any obligation or compensation to you.

6. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information and business data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and agree to our Privacy Policy.

You are responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws, including obtaining any necessary consents from your customers or contacts before their data is processed through the Service.

7. Third-Party Integrations

The Service integrates with third-party platforms including but not limited to Facebook, Instagram, WhatsApp, and SMS carriers. Your use of these integrations is subject to the respective terms and policies of those third-party providers. We are not responsible for the availability, accuracy, or practices of any third-party services.

8. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO SALES CONVERSIONS, LEAD GENERATION, OR APPOINTMENT BOOKINGS.

AI-GENERATED RESPONSES MAY NOT ALWAYS BE ACCURATE OR APPROPRIATE. YOU ARE RESPONSIBLE FOR REVIEWING AND OVERSEEING ALL AUTOMATED COMMUNICATIONS SENT THROUGH THE SERVICE ON YOUR BEHALF.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRISPCLOSE AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless CrispClose AI, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content or data you provide to or transmit through the Service
  • Any communications sent through the Service on your behalf
  • Any dispute between you and your customers or contacts arising from your use of the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription and contacting us at [email protected].

11.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, non-payment, fraudulent activity, or conduct that we determine is harmful to other users or to CrispClose.

11.3 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We may delete your account data after a reasonable period following termination, subject to our data retention obligations and our Privacy Policy. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, limitation of liability, indemnification, and dispute resolution provisions.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Delaware.

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, class arbitration, or any other representative proceeding.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on our website and updating the “Last Updated” date. We may also notify you via email or through the Service.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and CrispClose AI regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or third-party service outages.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

CrispClose AI Email: [email protected] Website: crispclose.com